The demand is growing. Not that many years ago, the families of millennials ordered takeout or delivery 25% of the time. These days, millennials have bumped that up to 40% — a full 64% of them eat out at least once a week.
No wonder restaurant sales approached $800 billion in 2017 (4% of the U.S. GDP).
With 60% of smartphone owners using their phones to order takeout or delivery, it’s clear that the way restaurants serve their customers is changing. Customers value their time more these days. They don’t like waiting.